Service Terms & Conditions
The Shoe Laundry® is primarily a laundry service for footwear.
The results will vary depending on the shoes and its initial condition.
We do not accept shoes just for repairs. We don’t do repairs of dirty shoes.
Shoes will be cleaned thoroughly before any repairs are under taken.
We are not liable for any damage that may occur during the normal washing of the shoes. No effort is spared to avoid the same.
Repairs, replacements of parts & components, restorations & enhancements are chargeable & not included in the cost of cleaning.
We are not liable for any problems that may arise due to inherent problem & inadequacies in the materials used in shoes.
Shoes if not used for long are prone to top coat flake, material cracking & crumbling.
Midsoles & outsoles may crumble if left unused for long. These become visible only after washing process has begun.
Cracking, flaking and chapping of the uppers material is a normal sign of wear and tear from daily use.
We are not responsible for color run-offs or color fading since we do not use bleach and harsh chemicals in our process.
Slight variation & fading in color of suede leathers, denim & canvas is normal.
Exorbitantly expensive and exotic footwear will not be accepted unless we have been indemnified of any liability.
It is normal for repairs to come up during the cleaning process. The same may not have been detected during pick-up. For example if the outsole of a shoe starts to peel during washing we will do the needful to repair the same. These will be chargeable.
We have the right to refuse any shoes that we feel is beyond the scope of repairs.
On closer examination at the workshop we may choose not to process a pair of shoes that has already been collected for laundry.
No cleaning or service charges will be levied for a shoes returned unprocessed or partially processed. Courier charges will be charged as per actual.
Repairs will be charged are per actual. This is not included in the cleaning charges.
Some types of stains, chemical dyes and paints may be permanent in nature and we try our best to remove them but they may not come off completely.
The rates and charges cannot be altered by the delivery person or any person other than the proprietor / owner of the unit servicing you.
Incase of loss or damage of shoes during transportation, the 50% of cost of the lost article will be reimbursed.
We try to deliver the shoes within the promised time but there could be delays due to reasons that are not in our control.
No harsh chemicals or agents of any sort are used in our cleaning process.
All payments made digitally are to be made exclusively to ShoeVival Shoelaundry Pvt. Ltd.
Any service availed without chalan & receipt is not allowed under the franchise agreement & the company (Shoevival Shoelaundry Pvt. Ltd.) will not be liable for any eventuality.
ShoeVival Shoelaundry Pvt. Ltd.